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Just lately, I have been noticing, along with colleagues and friends of mine that some of the posts on LinkedIn have taken a bit of a turn for the worse. I will explain what I mean. How I see it is; Facebook is used as a social media platform for both businesses and personal use. You can get away with giving your opinion on nearly…
There is a BIG problem in the title of this piece that is reflective of our Recruitment industry. Consulting in general is all about adding value. ‘Where, and how do I add value?’ So if we’re adding value, why do many of us feel the need to exclaim “We do things differently?” Is it to disassociate ourselves from the reputation of our industry? On a…
What I hate the most about modern customer service is that it masquerades as customer service. I’m not trying to compare quality, or organisations, I just think that we, as a generation, have changed meaning of customer service. Let me explain. When I think about customer service and what I try to instil in my business is the simple question “how can I help?’. And…
Sometimes when we are managing difficult people, it’s important to see their point of view and enable them to see ours, without the discussion escalating into conflict. One fantastic model to generate a deep understanding of the issue under discussion is to use Edward de Bono’s Six Thinking Hats. This model forces you to think more broadly in a structured manner and avoid direct conflict….